Does Objective Service Quality Guarantee Subjective Service Quality? Exploring the Influences of Curb-To-Gate Facial Recognition on Flight On-Time Performance and Passenger Sentiment

Does Objective Service Quality Guarantee Subjective Service Quality? Exploring the Influences of Curb-To-Gate Facial Recognition on Flight On-Time Performance and Passenger Sentiment

2025-05-30

Time: 10:00, June 13, 2025

Lecturer: Wan Xiang

Venue: Business School, Balitai Campus